How can we help ?

Powerology offers a wide range of technological accessories and life-style products covering all the current formats at the best price.

Making a purchase at Powerology is quick, easy, and secure.

When you find an item you want to purchase, click the ‘Add to Cart’ button. The item will be added to “Your Cart” this is found on the top right of the page.

When you are ready to finalize your order, click the ‘Checkout’ button in the Your Cart Section

Enter Shipping & Payment information, to complete your purchase.

-Card payment, Invoice/Bank-transfer, 

Please follow-up with our team or the courier regarding the shipping and delivery methods, payments, and timings. We usually process within 24 hours and shipping may take 2-3 days, excluding Public holidays and Fridays.

Complete your order as usual then enter your promotional code during checkout and the discount will be applied (if applicable), or contact our accounting team regarding the invoicing.

Powerology promotional codes often run for a limited period so please make sure you check the expiry date of the code. They do not apply on certain brands, discounted items, and hardware unless otherwise specified. We are unable to apply a discount after an order has been submitted.

Only one promotional code can be used per order, and we are unable to combine promotional codes together. We recommend that you use the code that gives you the best deal.

If the item you are trying to purchase is showing the promo box next to the image but after adding the promo code at the checkout stage the discount has not applied then contact us with the product code of the item(s) you are trying to purchase so that we can check for you.

Currently, we only deliver within the UAE (United Arab Emirates).
Usually, all orders will process within 24 hours and local deliveries within UAE will be done in 2-3 business days after the order has been processed.

-All orders will process and ship from Saturday to Thursday. Orders placed on Friday will be processed and/or shipped the following business day. We will not be processing or shipping orders on Fridays and Public Holidays in the UAE.

You will receive an email acknowledgment containing the order reference number and details of your purchase or you can login to find all of your successful orders under your Account dashboard > My Orders.

Note: Please also check your Spam/Junk folder.

Yes! In case you would like to cancel your order kindly send us an email to [email protected]Powerology.me within 24 hours of your confirmation of the order. If your order is not shipped we will cancel the order and will process a full refund.

UAE Orders: In case the order is canceled after the shipment dispatched, we will refund the amount after deducting the shipping fee as reflected in your order confirmation. If the shipping fee is not reflecting in your order confirmation (in case of free shipping), the standard fee will be deducted.

Yes, we use industry-standard Secure Socket Layer (SSL) technology to encrypt all personal data that is sent over the internet from your computer to our server. All information is kept on a secure server and is protected by a firewall. All transactions will be done through CyberSource, a Visa company.

No, we do not store your credit/debit card details.

All Powerology products come with a warranty. However, some Accessories have different warranty conditions and this will be outlined on product packaging and item information page.

We are unfortunately unable to process any exchanges. When returning an item to us, the only option available will be to refund the paid amount (with courier fees deducted or paid from your side). The returning item should be sealed and in a re-sellable condition. However, you can cancel the order if the order is not processed and shipment not made yet. (please promptly contact the Support team via phone call or email the same day before office closing hours, to avoid dispatch and transport fees deducted from the return if return applicable)

You have to return all items in an order. If you ordered a bundle or have received a gift with your order, you have to return the complete bundle or gifts to receive your full refund. Please see our Return Policy or Replacement Policy for more details.

Accordion Content

We want you to know that the safety of our staff and customers is of the utmost importance. While we continue to take every precaution to ensure we are all kept safe, our teams and carrier partners are working to ensure we remain open and our deliveries to customers remain unaffected.

As new facts come to light, we will act quickly to maintain safety, while ensuring minimum disruption to the service we offer you. Keep up-to-date with our latest information here.

No. There are no changes to how our customers can shop with us on our website platform. We want you to know that the safety of our staff and customers is of the utmost importance. While we continue to take every precaution to ensure we are all kept safe, our teams and carrier partners are working to ensure we remain open and our deliveries to customers remain unaffected.

As new facts come to light, we will act quickly to maintain safety, while ensuring minimum disruption to the service we offer you. Keep up-to-date with our latest information here.

Our warehouse:

We’ve increased our hygiene practices to ensure that hand-washing and cleaning are much more frequent. We have also put in place split-shifts to minimize the number of people working together.

Our delivery carriers:

All of our carriers have deployed similar hygiene and contact practices and we continue to work closely with them as new information becomes available. They all now offer no-signed deliveries, where they will no longer ask you to sign for your parcel.

Yes. All of our carriers can deliver with no contact. Let them know that you would like for this to happen when they contact you to arrange delivery, or when they arrive at your address.

As before, you will be able to request delivery on a convenient day and to a safe place with most of our carriers. Any date, time, or place changes need to be submitted promptly before dispatch or returned and re-sent with transport/ Delivery fee added to your bill/Invoice.

Our click and collect service applies with prior confirmation from our team.

We offer a range of delivery methods that you can select during the checkout process, most of them are tracked.

You can track your order from the dispatch email confirmation or using your tracking number on our carrier’s websites.

To find your tracking number please login to your Powerology account or if you ordered as a guest.

If your order is not tracked or if you have any questions, please contact us

Have you just received your order and something is wrong?

First of all, we are really sorry. When things go wrong around the festive period we know it can be stressful to get things sorted. We are here to make it as easy as possible for you!

To help you in the best way we can, please contact us via email giving us as much information as you can. Once done, you will receive a confirmation email which indicates that your query has been received and is in the queue.

Please contact us before returning your order as you will be charged for the return costs.

  • Damaged item: please send us pictures of the damages and the box by sending an email.
  • Damaged package: please check if any item is damaged and send us pictures of the damages and the box by email
  • Wrong size: please verify all sizes on the box or the tag – sometimes items show the brand size or a different size which can differ from the expected specifications. If there is an error then please let us know by emailing us. Please let us know the issue different from your purchase was received and which item/ specifications you were expecting.
  • Wrong item: please check if the dispatch note on your parcel is the correct one and let us know by emailing us. Please let us know what item was received (model, type, color) that was expected. It can be caused by an error on the website, a picking error, or a mistake when labeling the parcel, and finding out what happened will help us resolve the issue and offer you the best option.
  • Wrong order: it’s one of those we really don’t like because it means you received the order and so did somebody else! This is due to one of our team members adding the wrong label to the wrong parcel. Please contact us by email and let us know your order number and the order number you can find on the dispatch note.

Please note that we do our best to resolve all issues and answer every question as fast as possible but sometimes it takes a little longer, especially around holidays. If you send us another email within 24h, our system will unfortunately push your query down to the queue. In case of emergency, give us a call and one of our team members will assist you!

If you are not home(or the advised delivery address) you can change the order date or chose your favorite place via email (or other provided contact), or if delivered by post service, it might be left at the local post office depot. (additional delivery fee may apply)

You have 30 days from the date on which the goods were received to return any item for a refund. For alternative sizes, you will need to place a new order.

To return a product, you do not need to call or email us, just follow these simple steps:

Please attach a note with your name and billing address details or order number so that we can identify the return.

Repackage your products Please note that returned products must be unused and have all packaging and tags intact.

Return via your preferred method Choose a courier or local postal service that you prefer. We recommend that you choose a tracked service so that you can follow your parcel. You will be responsible for the cost of returns. Address your parcel to our address:

Powerology RETURNS

Al Khaleej Road, Deira, Dubai
Hyatt Regency Dubai, Galleria side,
Floor 2, Office #249A,
Dubai, UAE

 

Returns are normally processed within 12 working days, once the returned products have been received into our warehouse.

Upon inspection of the returned product, Powerology may issue a full refund less the original delivery charge. In the unlikely event that an item is returned to us in an unsuitable condition, Powerology reserves the right not to refund the item and arrange to send the item back to you at your expense.

A refund confirmation email will be sent to you once your return has been processed.

Please note that returns are normally processed within 12 working days, once the returned products have been received into our warehouse. Please make sure to keep the return receipt with the tracking information on it.

Upon inspection of the returned product, Powerology will issue a refund less the original delivery charge. In the unlikely event that an item is returned to us in an unsuitable condition, Powerology reserves the right not to refund the item and arrange to send the item back to you at your expense.

A return confirmation email will be sent to you once your return has been processed.

If you return your parcel via a tracked method then please check the delivery status. If your parcel has been received back and you still have not received your confirmation email within 12 working days, please contact us with your tracking number.

 

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